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Shop Regulations

DEFINITIONS

1. Seller - Arges Gerard Szwarczyński. based in Mieroszow (ul. Leśna 4, 58-350 Mieroszow) NIP: PL8862038542, the amount of share capital 450 000 PLN, BDO registration number: 000108122, phone number to the Customer Service Office of the Laspa Internet Store: +48 74 845 82 53 (fees according to the operator's rates), e-mail address [email protected]

2. Store - Laspa's online store available at www.laspa24.com operated by the Seller, which is a sales platform through which the Seller: provides the functionality of the Store and provides services to Users and allows the conclusion of agreements for the sale of Goods at a distance, as well as through which Users have the opportunity to get acquainted with the Goods in the range of the Store. The Seller, through the Store, provides the appropriate system, data communications and technological tools to provide the above services.

3. Store Website - the website available at www.laspa24.com

4. Regulations - these Regulations, defining the rules for the use of the Store, in particular the rules for the conclusion of agreements for sale of Goods in the range of the Store through the Store, the rules for the execution of these agreements and the rules of the complaint procedure.

5. User - using the functionality of the Store a natural person, a legal person or an organizational unit without a legal entity.

6. Customer - a user who has entered into a contract of sale with the Seller.

7. Consumer - a user who is a natural person making a legal transaction with the Seller that is not directly related to his/her business or professional activity, in particular entering into a contract of sale through the Store.

8. User Account - means an individual panel for each User, launched for his/her benefit by the Seller (after the User registers and thus concludes a contract for the provision of services of maintaining a User Account), where the data provided by the User at the time of registration of the User Account is collected, but the creation of a User Account is not required to use the Store, including to browse the range of the Store and place orders.

9. Goods - movable items in the Store's assortment that may be the subject of a contract of sale between the User and the Seller.

10. Contract of sale - a contract of sale of Goods concluded between the User and the Seller through the Store on the terms and conditions specified in the Regulations.

11. RODO - Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC.

12. Newsletter - a service provided by the Seller consisting in sending commercial information, in particular concerning the offer of products and services provided, in the form of messages (emails) via electronic mail to the electronic mail address provided by the User.

I. Preliminary provisions

1. The Seller shall apply technical and organizational measures appropriate to the degree of danger, including measures to prevent unauthorized persons from obtaining and modifying personal data transmitted via the Internet - to ensure the security of messages and data transmitted in the Store. The Seller ensures the security of data transmission transmitted in the Store through the use of SSL protocol (SecureSocketLayer).

2. The Seller sells Goods through the Store using the Internet.

3. At the latest at the time when the User expresses his or her will to be bound by a Contract of Sale (by placing an order), the Seller shall provide him or her, via the website of the Store, with information about the main features of the Goods - information about the Goods offered by the Seller, their detailed description with an indication of their main features is provided under each of the Goods displayed on the website of the Store.

4. The User is obliged to use the Store in a manner that does not interfere with its operation, consistent with the law, the provisions of the Regulations, good morals and with respect for the rights and personal property of others. It is prohibited for the User to provide unlawful content.

II. Ways of communication

1. The Seller informs that the Customer may contact the Seller:

  1. by sending correspondence to the address: 4 Leśna Street, 58-350 Mieroszów
    2. .
  2. by e-mail at the address: [email protected],
    3. .
  3. telephonically at the phone number to the Customer Service Office of the Laspa Internet Store (phone number to the Customer Service Office of the Internet Store: +48 74 845 82 53). The fee for one call in accordance with the operator's tariff.

2. Directly through the Store's website it is possible for Users to submit inquiries addressed to the Seller. For this purpose, it is necessary to select the contact form on the Store's website and enter the required data to allow the Seller to respond in the specified fields of the inquiry form, and select the required fields.

3. The Seller on the implementation of the submitted order, including the need to clarify the details of the submitted order may contact the User by e-mail or telephone - but by phone only if the User provides a contact telephone number.

4. The Seller provides the functionality of notifying the User about the availability of a given Goods in the range of the Online Store, for this purpose the User should in the window “Notification of availability of the product”:

  1. enter the required data in the specified fields of the form, i.e. email address;
    2. .
  2. mark the check-box indicating confirmation of reading and accepting the Terms and Conditions of the Store;
    3. .
  3. click on the button: “Order notification“.

III. Final amount to be paid

1. The prices of the Goods presented on the Store's website are given in Polish zlotys and are gross prices, i.e. they include taxes, including value added tax (VAT), but do not include the Costs of Delivery of the Goods.

2. The Costs of Delivery of the Goods include, among others, postal service fees and depend on the form of payment chosen by the Customer and the amount of the Price of the Goods in the placed order.

3. The final amount to be paid for a given placed order consists of: The Price of the Goods and the Costs of Delivery of the Goods.

4. The User is informed of the final amount to be paid on the Store's website during the placement of the Order, including immediately before and at the time of order approval and order placement. These are the total costs that the User is obliged to pay, including applicable taxes. The final amount to be paid is also indicated in the message confirming receipt of the order.

5. The final amount to be paid indicated in the manner specified in paragraph 4 will not change.

IV. User Account

1. The Seller provides services that allow the User to establish a User Account on the Store's website. With a User Account, the Seller makes available to the User the use of additional functionality of the Store after a single registration and each time the User logs in (there is the possibility of logging into the User Account also through the account of a given User established on Facebook. If the User chooses the aforementioned method of logging in to a previously registered account in the Store, Facebook, in accordance with its user verification mechanism, shall make available to the Seller - solely for the purpose of verifying the User's identity - the User's data from his or her Facebook account in the scope of: name, surname, email address and profile photo. By choosing this form of logging in, the User thereby acknowledges that his/her personal data in the above scope will be made available by Facebook to the Seller as a separate administrator of personal data, with the Seller using this data solely for the purpose of enabling logging in to the User's Account).Registration of the User's Account and its maintenance are free of charge.

2. Registration of a User Account is voluntary, in particular in the sense that the User may browse the assortment of the Online Store, as well as place orders without registering a User Account.

3. In order to establish a User Account, one should, on the Store's website, in turn:

  1. click the “Log in” button located on the top bar,
    2. .
  2. click the “Create Account” button, which takes you to the account creation view,
    3. .
  3. enter the required data in the specified fields of the registration form, i.e. first name, last name and email address, check-box to indicate confirmation of familiarization with and acceptance of the Terms and Conditions of the Store, and click the “Create Account” button located in the account creation view.

4. As an alternative to the method described in paragraph. 4, the User may also create a User Account on the Store's website by purchasing Goods without registration, and then clicking on the “Create Account” option located in the summary view of the placed order after checking the check-box indicating confirmation of familiarization with the Rules of the Store and acceptance of its contents.

5. After the User registers, the Seller will immediately send an e-mail message confirming the registration of the User's Account to the User's e-mail correspondence address provided by the User in the course of registration.

6. Upon receipt by the User of the confirmation message, an agreement for the provision of the User's Account service is concluded, and this service will be provided free of charge for an indefinite period of time.

7. The Seller shall be entitled to terminate the agreement for the provision of the User Account service with a 14-day notice period exclusively for important reasons in the form of persistent violation by the User of his/her obligations specified in item I. paragraph 5. of the Regulations. I. paragraph 5. of the Terms of Use, in the event of a prior summons to the User by the Seller to cease the violations and the Seller setting an additional 14-day period for this purpose and the User's failure to comply with the summons despite the expiration of this period.

8. The Seller may submit a notice of termination of the agreement for the provision of the User Account service to the User at the e-mail address provided by the User.

9. The User is entitled to terminate the agreement for the provision of the User Account service at any time, without a notice period, without giving any reason and without incurring any costs, in particular by sending to the Seller via e-mail to: [email protected] a request to remove the Account with an indication of the e-mail address (e-mail address) registered in the Store.

10. The effect of the expiration of the agreement for the provision of the Account service is the blocking and deletion of the User's Account, but this does not affect the rights acquired by the User before the expiration of the agreement.

11. The Seller informs that the provisions of Chapter XIII of these Regulations shall apply to changes in the scope of the agreement for the provision of the User's Account service.

12. In addition, if the change referred to in paragraph 11 above is made, the User may terminate the agreement without notice within 30 days from the date of making the change or informing the User of the change, if the User was informed later than the change.

IVa. Newsletter and SMS Club

1. Within the Newsletter service, information in the form of an e-mail message, hereinafter referred to as “Newsletter”, is sent by Laspa to the electronic mail address (e-mail address) provided by the User. The Newsletter service is provided free of charge for an indefinite period of time.

2. Within the SMS Club service, notifications containing marketing information of the Seller (including available goods and promotions conducted through the Store) will be sent via SMS to the cell phone number indicated by the User."

3. Newsletter contains information about the offer of Laspa products, new collections, current promotions, information about the opening of new Stores and other news about Laspa brand and the products it offers, including opinions, press materials, links to sites friendly to the Laspa brand.

4. Each Newsletter contains:

  1. information about Laspa based in Mieroszow as the sender of the Newsletter,
    2. .
  2. filled-in “Subject” field defining the content of the Newsletter,
    3. .
  3. information about the way of resignation from the Newsletter service or change of User's electronic mail address (e-mail address), to which the Newsletter is sent.

5. On the website www.laspa24.com in the field “SMS CLUB” are placed:

  1. information about Laspa with headquarters in Mieroszow as a sender of SMS messages sent within the SMS Club,
    2. .
  2. information on how to cancel the service or change the phone number ) of the User, to which SMS messages are sent as part of the SMS Club service.

6. Each SMS within the SMS Club service contains:

  1. address of the Store's website,
    2. .
  2. marketing content.

7. Use of the Newsletter service is dependent on the User having a computer or other multimedia device with access to the Internet and on the User having an active electronic mail (e-mail) account.

8. Use of the SMS Club service is dependent on the User having a telephone with access to the GSM network.

9. The Newsletter service is ordered by the User by performing the following registration actions on the website [email protected] in the “NEWSLETTER” field:

  1. entering the User's electronic mail address (e-mail address) in the form posted on the website,
    2. .
  2. granting consent to receive messages of the Newsletter type and checking the check-box signifying confirmation of familiarization with the Rules and Regulations of the Store and acceptance of their contents,
    3. .
  3. pressing (clicking) on the “Subscribe” button,
    4. .
  4. clicking on the registration confirmation link included in the email sent with the title “Confirmation of newsletter subscription from the website”.

10. Pressing (clicking) on the registration confirmation link adds the User's electronic mail address (email address) to the e-mailing list. The User's electronic mail address (e-mail address) will be used for the purpose of sending Newsletters to the User.

11. Providing the User's electronic mail address (e-mail address) in the form, during registration activities, is necessary for the Newsletter service.

12. The User may at any time, without giving any reason and without incurring costs, change the previously indicated electronic mail address (e-mail address) to which the Newsletter is sent, resigning from the Newsletter service provided so far by pressing (clicking) on the link “Newsletter subscription cancellation” located in the footer of each Newsletter, and then re-ordering the Newsletter service by the User performing the registration activities in the manner detailed in sec. 6 above, indicating the User's new electronic mail address (e-mail address) in the form placed on the website www.laspa24.com in the field “NEWSLETTER”.

13. The ordering of the SMS Club service takes place by the User performing the following registration activities on the website www.laspa24.com:

  1. entering the User's telephone number in the form placed on the website,
    2. .
  2. granting consent to receive messages within the SMS Club and checking the check-box signifying confirmation of reading the Terms and Conditions of the Store and acceptance of its content;

14. Checking all the check-boxes listed in paragraph 13 above adds the User's phone number to the SMS Club list. The User's phone number will be used for the purpose of sending the User SMS messages within the SMS CLUB.

15. Providing the User's phone number in the form, during registration activities, is necessary to provide the SMS Club service.

16. The User may, at any time, without giving any reason and without incurring costs, resign from the Newsletter service, in particular by:

  1. clicking on the link “Newsletter subscription cancellation” located in the footer of each Newsletter,
    2. .
  2. marking the consent “I agree to receive commercial correspondence in the form of NEWSLETTER at the e-mail address I have provided, according to the terms and conditions specified in the Regulations of the online store. I have the right to withdraw my consent to data processing at any time, which, however, will not affect the legality of the processing carried out before the withdrawal of consent” in the User Panel, and then pressing (clicking) on the ‘Save Changes’ button,
    3. .
  3. sending Laspa via e-mail (e-mail address:) www.laspa24.com statement of intent to opt out of the Newsletter service.

17. The User may opt out of the SMS Club service at any time, without stating a reason and without incurring costs, in particular by:

  1. sending Laspa via e-mail (e-mail address:) [email protected] statement of intent to cancel the SMS Club service;
    2. .
  2. clicking on the website www.laspa24.com in the field “SMS KLUB (PL) link used to unsubscribe from the SMS Club.

18. When using the Newsletter service and the SMS Club service, the User is obliged not to provide or transmit unlawful content.

IVb. Other forms

1. The Seller may make available to the User via the Store's Website also other forms, which may, in particular, serve to recommend by the User to other Internet users the products offered in the Store or the Store, as well as for the User to take part in contests and promotions organized by the Seller.

2. The conclusion of the agreement for the provision of service by electronic means within the use of a specific form is made when the User uses this form. The termination of the agreement for the provision of service by electronic means occurs each time the User uses a specific form. The Seller may introduce additional regulations specifying the rules of use of specific forms, which will be communicated to and accepted by the Users prior to the actual use of a given form.

IVc. Chatbot

1. The Seller may make available to the User via the Store Website also the functionality of the so-called chatbot (hereinafter: Chatbot), i.e. an automated chat room using ready-made answers to Customers' questions regarding, among other things, orders.

2. Via the Chatbot it will not be possible to place an order or sign up for a Newsletter or create a User Account.

3. The conclusion of a contract for the provision of services electronically through the use of the Chatbot shall occur when the User uses this functionality. The termination of the agreement for the provision of service by electronic means occurs each time the User uses the Chatbot.

4. In the use of the Chatbot service, the User is obliged not to provide or transmit unlawful content.

5. You acknowledge that the operation of the Chatbot is based on services provided by Google, including in particular the Dialogflow service for reading the content of messages typed by the User within the Chatbot and converting them in a way that allows the algorithms to match answers to them, as well as the development (“learning”) of the algorithms in order to provide the User with increasingly better answers to the questions asked. The services provided by Google as part of Chatbot may involve the User transferring their personal data directly to Google as a separate data controller when using Chatbot. In such case, the processing of the User's personal data in the use of the services provided by Google shall be carried out in accordance with the terms and conditions determined by Google, including, in particular, those indicated in the Privacy Policy available at https://policies.google.com/privacy, as well as the Terms of Service available at https://policies.google.com/terms.

V. Ways of placing an order

1. The User has the opportunity to purchase Goods in the Store's assortment by placing an order:

  1. directly through the Store's website (by voluntarily creating a User Account or without creating one) by going through the order path,
    2. .
  2. sending an e-mail to: www.laspa24.com, indicating all information relevant to the execution of the order about the ordered Goods, i.e. catalog names, sizes and number of ordered Goods, method of payment, method and place of delivery of the Goods, as well as the following data: name, surname, address to which the ordered Goods should be delivered, e-mail address, telephone number. as well as with an indication of whether the User is placing the order as a taxpayer of value added tax (VAT)

2. In order to place an order directly through the Store's website, the User should:

  1. complete the order using the shopping cart (by pressing the “Add to cart” button. The user adds the Goods to the cart making their selection, according to the description and price and - if the Goods are offered in different sizes - selects the size),
    2. .
  2. after moving to the “Your Cart” view and setting the quantity of Goods, click the “Proceed to Checkout” button,
    3. .
  3. after moving to the “Delivery” view, enter the required data in the specified fields of the order form;
    4. .
  4. select the method of delivery, and then click the “proceed to payment” button,
    5. .
  5. after proceeding to the “Summary and Payment” view, select the payment method and, in each case, check the required check-boxes and indicate whether the User is placing the order as a value-added tax (VAT) payer, and then click on the “order and pay” button or another button containing explicit wording equivalent to the words: “order with the obligation to pay”, whereby it means placing an order with the obligation to pay.

3. Orders will be processed in the order in which they are placed.

4. Placing an order by the User is tantamount to an offer to conclude a contract of sale of the Goods that are the subject of the order to the Seller.

5. Detailed information on how to place an order is available on the Store's website in the footer in the ‘Customer Service’ block: “Placing orders“.

VI. Transmission of confirmation of the conclusion of the contract of sale of Goods

1. Immediately after the User places an order, the Seller will send - to the e-mail address provided by the User - an electronic message confirming receipt of the order and conclusion of the contract.

2. Upon receipt by the User of the aforementioned electronic message, the contract of sale of Goods is concluded between the User as the Customer and the Seller.

3. Recording, securing, making available and confirming the material provisions of the contract of sale of Goods shall take place by sending the above-mentioned electronic message with attachments in the form of these Terms and Conditions, instruction on the right to withdraw from the contract and a sample form of declaration of withdrawal from the contract.

VII. Payment.

1. The Seller allows the following methods of payment for the Goods.

  1. on delivery upon receipt of the Goods - then the User:
    • i) either upon receipt of the shipment is obliged to pay in accordance with the order the entire amount of the Price of the Goods and Delivery Costs of the Goods to the relevant postal service provider who delivers the shipment,
      • .
    • ii) or (in the case of choosing to pick up at a “LaSpa”-branded pick-up point or a “LaSpa”-branded point of sale) shall be required to pay the full amount of the Price of the Goods and the Delivery Costs of the Goods in accordance with the order to the relevant entity operating such a pick-up point.
    2. .
  2. through secure online payment services such as
    -Transfer24,
    - Klarna,
    - PayPal,
    3. .
  3. through consumer credits offered by PayPo sp. z o.o. using the Store, intended for Store customers who are consumers, the purpose of which will be to finance purchases in the Store, with the consumer credit agreement being concluded by PayPo sp. z o.o. (as the lender), with the customer (as the borrower). The credit application form is available through a link on the Store's website (from which the user is redirected to the appropriate address - www.PayPo.pl) and submitted through the online platform provided by PayPo sp. z o.o.. - The User submits an application for consumer credit for the purchase of the Goods of his/her choice under the terms and conditions specified by the operator of this payment method. If the credit procedure is successful, the Store will proceed to process the placed order. This method of payment applies only to delivery of the ordered Goods in Poland.

2. Goods ordered from the Store are delivered:

  1. in the territory of the Republic of Poland:
    • to stationary stores and points of sale operated under the Seller's brands or under brands for which the Seller acts as a distributor, or to - operated under the “LaSpa” brand - pick-up points or points of sale of “LaSpa” brand products (whereby the form of collection described in this section, i.e. personal collection in a store / point of sale is only possible with respect to orders carried out exclusively from the resources of the Store, and does not apply to orders carried out even partially from the resources of stationary stores - the relevant information will appear in the course of order placement) or
      • .
    • through postal or shipping or courier service providers,
    2. .
  2. on the territory of countries other than the Republic of Poland: through postal or shipping or courier service providers.

3. The Seller shall proceed with the execution of the placed order immediately after sending by e-mail a confirmation of receipt of the placed order and - in the case of choosing prepayment as a method of payment - after crediting the entire amount of the Price of Goods and Delivery Costs of Goods to the Seller's bank account.

4. The execution time of the placed order includes the period in which the Seller prepares for shipment by completing the ordered Goods.

5. The lead time of a complex order is up to 7 working days and begins when the Seller proceeds to complete the complex order, and ends when the Seller transfers the shipment to the postal service provider referred to in paragraph 2.

6. The execution time of a placed order does not include the time of delivery of the Goods covering the period from the moment the Seller hands over the consignment to the postal service provider until the delivery of the consignment by the postal service provider to the Customer.

7. Detailed information on the delivery of the Goods, including the Costs of Delivery of the Goods are provided on the Store's website in the footer in the “Customer Service” block: “Delivery Costs and Time“.

8. If the User declares that he/she is placing an order as a taxpayer of value added tax (VAT), the Seller shall issue a VAT invoice to such User:

  1. if the User chooses the option of delivering the Goods - on the territory of the Republic of Poland - in the form of personal pick-up at the Seller's stationary store or the Seller's point of sale/pick-up, as specified in Section VII. 2.a. of the Regulations with the option to pay for the ordered Goods on the spot, the User will be issued a VAT Invoice at the time of collection of the package.
    2. .
  2. if the User chooses the option of delivering the Goods - in the territory of the Republic of Poland - in the form of personal collection at the Seller's stationary store or the Seller's sales/pickup point, specified in item VII. 2.a. of the Terms and Conditions after prepayment - the User will be sent a VAT invoice to the User's e-mail address, provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or when placing an order).
    3. .
  3. in the event that the User chooses an option for delivery of the Goods - in the territory of the Republic of Poland - other than personal collection at the Seller's stationary store or the Seller's sales/pickup point, as specified in Section VII. 2.a. of the Terms and Conditions - the User will be sent a VAT invoice to the User's e-mail address, provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or when placing an order).
    4. .
  4. if the User chooses the option to deliver the Goods on the territory of countries other than the Republic of Poland - the User will be provided with a VAT invoice to the User's e-mail address, provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or when placing an order.

9. If the User declares that he/she is not placing an order as a Value Added Tax (VAT) taxpayer:

  1. and requests a VAT invoice, a VAT invoice will be sent to the User in connection with the purchase of the Goods.
    • i. If the User chooses the option of delivering the Goods - on the territory of the Republic of Poland - in the form of personal collection at the Seller's stationary store or the Seller's sales/pickup point, as specified in Section VII. 2.a. of the Terms and Conditions with the option to pay for the ordered Goods on the spot, the User will be issued a VAT Invoice at the time of collection of the package.
      • .
    • ii. if the User chooses the option of delivering the Goods - in the territory of the Republic of Poland - in the form of personal collection at the Seller's stationary store or the Seller's sales/pickup point, specified in item VII. 2.a. of the Terms and Conditions after prepayment - the User will be sent a VAT invoice to the User's e-mail address, provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or when placing an order).
      • .
    • iii. if the User chooses an option for delivery of the Goods - in the territory of the Republic of Poland - other than personal collection at the Seller's stationary store or the Seller's sales/pickup point, as specified in Section VII. 2.a. of the Terms and Conditions - the User will be sent a VAT invoice to the User's e-mail address, provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or when placing an order).
      • .
    • iv. If the User chooses the option to deliver the Goods on the territory of countries other than the Republic of Poland - the User will be provided with a VAT invoice to the User's e-mail address, provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or when placing an order.
    2. .
  2. and does not request a VAT invoice, then in connection with the purchase of Goods:
    • ia) in the case of selection by the User of the option to deliver the Goods - in the territory of the Republic of Poland - in the form of personal collection in the Seller's stationary store or the Seller's point of sale/pick-up, as specified in item VII. 2.a. of the Regulations with the option to pay for the ordered Goods on the spot: A fiscal receipt will be issued to the user at the time of collection of the package. If there is a need for a VAT invoice, a VAT Invoice will be issued to the receipt after such a request is made,
      • .
    • ib) if the User chooses the option of delivering the Goods - on the territory of the Republic of Poland - in the form of personal collection at the Seller's stationary store or the Seller's sales/pickup point, specified in item VII. 2.a. of the Terms and Conditions after prepayment - the User will be provided with a VAT invoice to the User's e-mail address, provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or when placing an order),
      • .
    • ii) deleted;
      • .
    • iii) in the case of the User's choice of options for delivery of Goods - in the territory of the Republic of Poland - other than personal collection in the Seller's stationary store or the Seller's point of sale/pickup, specified in Section VII. 2.a. of the Terms and Conditions - the User will be provided with an electronic receipt to the User's e-mail address, provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or when placing an order),
      • .
    • iv) if the User chooses the option to deliver the Goods on the territory of countries other than the Republic of Poland - the User will be provided with a VAT Invoice to the User's e-mail address, provided by the User in connection with filling out the appropriate form on the Store's Website (form when creating the User Account or when placing an order).

10. By accepting these Terms and Conditions, the User grants the Seller acceptance - within the meaning of Article 106n paragraph 1 of the Act of March 11, 2004. on Value Added Tax (VAT) - for the use of electronic invoices by the Seller in relation to the User, including sending (making available) to the User electronic invoices issued by the Seller in PDF file format via e-mail to the User's e-mail address provided by the User in connection with the completion of the appropriate form on the Store's Website (form when creating a User Account or form when placing an order).

11. The acceptance referred to in paragraph 10 above does not exclude the right of the Seller to use VAT invoices in paper form.

12. The User at any time has the option to withdraw - by notifying the Seller - the given acceptance referred to in paragraph 10 above.13. 10 above.

13. The provisions of paragraph 8 and paragraph 9 above shall apply, provided that they may not violate mandatory provisions of applicable law.

VIII. Right to withdraw from the contract.

1. A consumer who has entered into a remote contract may, within 30 days, withdraw from this contract without giving any reason and without incurring any costs, except for the costs specified in the instruction on the right to withdraw from the contract - containing information on how and when to exercise the right to withdraw from the contract and on the costs of returning the item in the event of withdrawal borne by the Consumer - constituting Appendix No. 1 to the Regulations.

2. The provision of paragraph 1 shall also apply to an individual concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity.

3. In accordance with Article 38(5) of the Act of May 30, 2014. on consumer rights, the right of withdrawal from a contract concluded off-premises or at a distance is not granted to the consumer with respect to contracts relating to Goods (in particular Laspa brand), in which the subject of performance is an item (Goods) delivered in a sealed package, which cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery.

IX. Procedure for handling complaints.

1. The Seller is obliged to ensure compliance of the performance with the contract.

2. The Seller shall be liable to the Customer for non-compliance of the Goods or services with the contract under the rules set forth in the provisions:

  1. when the Customer is a Consumer, defined in particular in Article 43a and subsequent articles of the Act of 30 May 2014 on Consumer Rights
    2. .
  2. when the Customer is not a Consumer, or a natural person entering into a contract directly related to his/her business activity, when the content of the contract indicates that it is not of a professional nature for that person, specified in particular in Article 556 and following of the Civil Code.

3. The Seller shall be liable to the Customer for non-compliance of the digital content or digital service with the contract under the rules set forth in the legislation, in case the Customer is a Consumer, in particular in Article 43k and following of the Act of May 30, 2014. on Consumer Rights.

4. A complaint may be submitted by the Customer in any way that sufficiently reveals the Customer's will.

5. In order to make it easier for the Customer to make a complaint, the Seller:

  1. recommends that the notification of a complaint should include, in particular, the following data: name, surname, e-mail address, bank account number, address (street, house number/apartment number, postal code, city (post office)), telephone number, form of compensation, providing the order number, providing information on what specific goods are advertised and for what reason,
    2. .
  2. informs the Customer about the possibility of using the sample complaint procedure described on the Store's website in the footer “Complaints” in the block “Customer Service”.

The above recommendations of the Seller or the procedure for filing a complaint described on the Store's website do not have to be used or followed by the Customer, and the lack of use does not affect the effectiveness of complaints filed with the omission of the recommended description of complaints.

6. Complaints about services provided electronically by the Seller can be submitted in particular by sending an e-mail to the address : [email protected].

7. The Seller will consider each complaint and will respond to it by giving a reply about the manner of its consideration immediately, no later than within 14 days from the date of filing the complaint. The User will be informed about the manner of consideration of the complaint in the manner indicated in the complaint submission.

8. In case of any deficiencies in the submitted complaint, the Seller will ask the Customer to complete them in accordance with the Customer's address data indicated in the complaint.

X. Technical requirements necessary for cooperation with the information and communication system used by the Seller

1. In order to use the Store, including viewing the range of products in the Store, it is necessary to have a terminal device with Internet access and an installed web browser such as Internet Explorer, Mozilla Firefox, Opera, Google Chrome or Apple Safari.

2. In addition, in order to place orders, it is necessary to have an active e-mail account.

XI. Personal data protection

Detailed rules regarding the processing and protection of personal data, as well as cookies, are governed by the Privacy Policy.

XII. Out-of-court ways of dealing with complaints and claims.

1. The consumer may use out-of-court ways of dealing with complaints and claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized to handle disputes out of court, such as, in particular: consumer ombudsmen or Provincial Inspectorates of Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl/

2. At http://ec.europa.eu/consumers/odr, the platform of the Internet system of dispute resolution between consumers and businesses at the EU level (ODR platform) is available. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court dispute resolution of contractual obligations arising from an online sales contract or service contract.

XIII. Final provisions

1. The Regulations are available free of charge on the website of the Store www.laspa24.com in a form that allows its acquisition, reproduction and recording by means of the User's data communications system.

Regulations are also sent - in a form making it possible to obtain, reproduce and record it by the User - to the e-mail address provided by the User in case of concluding with the Seller a contract for electronic services or a contract for sale of Goods through the Store.

2. The provisions of the Regulations are not intended to limit or exclude any rights of Users under the law. The Seller honors all the rights of Users provided by the provisions of applicable law, in particular, those provided by the provisions of the Act of April 23, 1964 Civil Code and the Act of April 30, 2014 on consumer rights.

3. The Seller reserves the right to make changes to the Terms and Conditions for important reasons including:

  1. changes in the law;
    2. .
  2. organizational reasons, in particular:
    • i) changes in the scope of the Seller's business in the form of changes in its profile, changes in the range of Goods, introduction of new services or facilities (including those related to the conclusion and termination of contracts),
      • .
    • ii) changes in: address data, name or legal form of the Seller,
      • .
    • iii) changes in payment methods,
      • .
    • iv) changes in the methods of delivery of Goods,
      • .
    • v) other technical changes related to the functioning of the Store.

4. Each User will be informed of the change in the Terms and Conditions by publishing them on the Store's Website.

5. A User who has a User Account will be notified of the change in the Terms and Conditions by sending information about the change to his/her e-mail address. A User who uses the Newsletter service will be notified of the change in the Terms and Conditions by sending information about the change to his/her e-mail address. A User who uses the SMS Club service will be notified of the change to the Terms and Conditions by sending information about the change to his/her phone number.

6. Changes to the Terms and Conditions will take effect for a given User after 7 calendar days from the moment of informing him/her about the change to the Terms and Conditions in an appropriate manner.

7. The Terms and Conditions of the online store are effective as of 01/01/2022, with the present version of the Terms and Conditions published on 09/01/2023 r.

.